Nodus Logística, a group of companies providing logistics services for international trade, has chosen us as their technology partner and relies on our Service Desk solution to support its users.
Pablo Peña, Head of Information and Technology at Nodus Logística, highlights the key improvements achieved with this service: "documentation, support, quick response to users, and service continuity."
He also emphasized a major milestone: the ability to generate reports to measure performance based on established SLAs. This enables data-driven decision-making aligned with the real needs of the business unit. As a result, the IT team has adopted a more proactive approach, allowing them to focus on other operational areas.
Pedro Garra, CEO of Nodus Logística, underscores the trust and reliability that come with Urudata’s support. Beyond implementing the Service Desk, a valuable consulting phase helped establish processes and align expectations. respaldo de Urudata, ya que no solo se trabajó en la implementación de la Mesa de Servicios sino que hubo una valiosa etapa previa de consultoría que permitió asentar los procesos y alinear las expectativas.
"We were confident in our decision, which was a significant investment for us, as we had the best references when choosing them as our technology partner," he stated.
Urudata Service Desks
Through our Service Desks, we ensure the continuity of our clients’ IT operations, providing comprehensive support across all levels of IT infrastructure.
As a single point of contact for users, we guarantee a consistent and high-quality response.
Additionally, all activities are documented, following IT management best practices.
Our scalable model grows alongside businesses, allowing our clients to focus on their core activities while we handle IT support.